Mission – Vision – Values

Mission

Robert Massey Company’s purpose is to serve our clients’ (owners’) best interests; provide quality housing and superior related services to our customers (renters), while treating all parties with whom we interact with fairness, dignity and respect.

Vision

We will be the Greater Louisville area’s premier property management company setting the standard for professionalism, ethical practices, quality housing and fairness to all parties recognizing that long-term goals sometimes involve short-term sacrifices.

Values

At Robert Massey Company we will:

• Always serve our clients’ (owners’) best interests
• Deliver top-level services to our customers (renters)
• Sustain strong vendor relationships enabling prompt & reliable services
• Provide & maintain quality conditions in all of our managed rental properties
• Continue to advance our services through technology
• Succeed with Integrity
• Create pleasant and desirable working conditions for employees
• Treat all parties in a fair and respectful manner
• Only agree to manage properties in which we believe that:
  • we can enhance our client’s ownership experience
  • we can provide respectable and decent housing for our customers
  • we can provide reasonably safe working conditions for our employees and contractors